BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. It is ourgoal to Serve, Empower, and Enrich. True Sky Credit Union values theopportunity to serve all members and we thank you for the opportunity torespond to this complaint. While an adjustmentfor future ******** has been completed, no past premiums will be refunded. This authorization to discontinue wasreturned to us on July 14th and we processed it the same day so thatno further funds would be collected from the borrower for the services theyinitially selected. When we were advised that theborrower no longer desired this coverage, we sent them a document to sign thatwould discontinue the service from the time that we received the signed form. On this day, we returned thecall and left a message which led to a conversation on July 13th about the plan that the borrower had agreed to when the loan was initiallyrequested.
Our records also indicate that we were contacted bytelephone on July 12th for more information about the coverageprovided. This review also reflected that at no time did the borrower request orhave coverage for job loss as they wrote in their BBB submission. At thetime of their application -more than 21 months ago- the applicant acknowledgedand requested certain periphery protections. This complaint submission prompted a thorough review ofour records for this borrower. In your notification to us that was receivedon August 4th, it is stated that this borrower did not want anyadditional coverage at the time that they received their loan and that theyare asking for a billing adjustment. Thank you for the opportunity to respond to thiscomplaint submitted to the Better Business Bureau (BBB). My understanding is that will allow True Sky to close your other accounts. Once the car is liquidated, the proceeds will be applied to your loan balance, and TS will be able to account for the resulting shortage or overage. I hope to have more info on that tomorrow. You may be asked by TS to sign something in connection with the closure of that account.It is also my understanding that the cause for the delay of the closure of your other accounts has to do with the status of True Sky's liquidation of the vehicle that secures your car loan.The car has not yet been liquidated. My understanding is that TS is processing your request to close your checking account. Please respond to this email and let me know when my accounts will be closed and my credit reports be updated.True Sky ******* ending in **** True Sky ******* ending in **** True Sky ******* ending in **** True Sky ******* ending in **** True Sky ******* ending in **** True Sky's ******** response on February 9, 2022.I spoke with True Sky today. My question to you is why are the following accounts still open and not closed and why aren't my credit reports not updated as well? I surrendered my vehicle on Decemso is True Sky Credit Union keeping my accounts open because they haven't sold the vehicle. ****** called and sent you a letter to speak with me on the same day. I called True Sky Credit Union on Januto close all my accounts and they stated that I needed to speak with you. My email to True Sky's attorney on January 30, 2022.I have added my attorney who represented me during my Chapter 7 bankruptcy (discharged Decemand closed January 11, 2022) and I have also included the trustee who was appointed to my Chapter 7 bankruptcy case.
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